Recent
Categories
Tags
Users
View Replies (5)

Resolved There is no supported eCommerce software installed!

  1. Question
  1. Dora
    Dora
  3. CMandrill for Joomla
  4. Wednesday, 03 July 2019
  5.  Subscribe via email
Hello,

I have installed CMC Mailchimp for joomla in a client's joomla website and I would like to connect it with the hikashop, also installed.

What I did so far is to enable CMC - Ecom360 Hika, but when I go to the eCommerce setup of the extension, I get only Virtuemart option in the Shop Software field (although the plugin for Virtuemart is disabled). There is also the following message on top of that eCommerce setup page: "There is no supported eCommerce software installed!".

What am I doing wrong and how can this be fixed? I would appreciate your help on this. It's quite urgent.

Thank you in advance,
Dora
Responses (5)
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
ecommerce setup of the extension? what do you mean?

Did you follow this docs here? https://compojoom.com/documentation/cmc/ch03s05#id473598
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 1
Dora
Dora
Accepted Answer Pending Moderation
Wow! Thank you for your quick reply!

By saying eCommerce setup, I mean the option under the Components --> CMC - Mailchimp for Joomla --> eCommerce (your extension).

I think I have followed the documentation. As said, I already enabled the CMC - Ecom360 Hika. With this plugin enabled, shouldn't I get the "Hikashop" option in the Shop Software field? Maybe I am missing something? Any help would be appreciated.

Thank you,
Dora
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 2
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Ah, I see what you are talking about now. Well, there we only support Virtuemart.

This option there is for uploading your list of products to mialchimp. Once done you can then get recommendations from Mailchimp on products the user should buy. We currently only support Virtuemart import.

As far the ecomment-hika shop plugin - it is only for sending information to mailchimp on successful sale of a product. This way mailchimp can attribute the sale to a newsletter you've sent.

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 3
Dora
Dora
Accepted Answer Pending Moderation
Hi Daniel,

Thank you so much for your help! I just have one last question please. So, which of the following possibilities of mailchimp could function with this plugin?

1. Connect "abandoned cart emails"
2. Connect "product retargeting emails"
3. Connect "order notifications"
4. Connect "product recommendations"
5. Connect "product follow up"
6. Connect "customer re-engagement"
7. Connect "best customers"

Regards,
Dora
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 4
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hey Dora,

Since we don't have ecommerce support for hikashop, but only for virtuemart at this point you won't be able to do any of the above points.

The only integration for hika is the tracking of sales. So if you send an email and recommend something in it - we'll send info to mailchimp if a sale happened in response to an email.

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
or Ask a Question

Last questions

Carol Jones
Carol Jones
Submission form doesn't send data to database or w
I don't know if this is a bug, but the submission form all of a sudden, maybe af...
8 Replies
Posted on Monday, 23 January 2023
  • New
    • #custom fields
    • #submission form,
    noojum
    noojum
    ccomment issue on mobile devices
    Hello I installed your Ccomment component, but I noticed that it has a bug in m...
    1 Replies
    Posted on Friday, 27 January 2023
  • New
    • Flex Keller
    Flex Keller
    plötzlich alles in englisch
    seit ein paar Tagen ist bei mir das ganze Matukio auf englisch. Ich hab keine A...
    2 Replies
    Posted on Saturday, 28 January 2023
  • New
    • John Calvert
    John Calvert
    migrate freezes after moving 56 out of 220 article
    Hello, CMigrator migrate function is freezing after moving 56 articles from t...
    0 Replies
    Posted on Saturday, 28 January 2023
  • New
    • Alexander Schwarz
    Alexander Schwarz
    zusätzliche Buchungsfelder in Teilnehmerliste bei
    Hallo liebes Entwicklerteam, ich komme mal wieder nicht weiter bei meinem Probl...
    6 Replies
    Posted on Saturday, 21 January 2023