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Resolved Showing BCC recipient on the To: line

  1. Dave McComb
    Dave McComb
  3. Bugs
  4. Friday, 24 May 2013
  5.  Subscribe via email
First of all, great plugin! We just moved to it from using sendmail and are happy with the plugin and CMandrill.

A couple of things: we use FSForm for a lot of form submissions. I noticed that the RSForm email process kept reverting to sendmail rather than Mandrill. I think we solved this by making the Cmandrill #1 in the system extensions.

We have another problem though where in RSForm Pro, we specify that an email confirmation goes to the user and a copy is BCC'ed to one of our staff as well. This worked great with sendmail, but now with CMandrill, both the user and the staff email address are showing up on the To: line in the email that the client receives.

Any thoughts on what could be causing this and how to fix it?

Thanks again.
Responses (5)
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Interesting.
Back when I created Mandrill there was no option to use the bcc field. That is why I was adding the bcc address to the "to" field. I also thought that no matter how many addresses in the "to" field each user will receive with just 1 address in the "to" field? That is not the case? It should be actually.

Now according to the docs:
https://mandrillapp.com/api/docs/messages.html

the bcc_address field can contain just one e-mail. I'll need to figure out what should happen with multiple emails in the bcc field. Will let you know once I have more info/fix.

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. Bugs
  3. # 1
Dave McComb
Dave McComb
Accepted Answer Pending Moderation
Interesting.
Back when I created Mandrill there was no option to use the bcc field. That is why I was adding the bcc address to the "to" field. I also thought that no matter how many addresses in the "to" field each user will receive with just 1 address in the "to" field? That is not the case? It should be actually.


No, it is definitely not the case. Both emails appear when you receive them.

Thanks.
  1. more than a month ago
  2. Bugs
  3. # 2
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hey Dave,
could you try the following. Go to plugins\system\mandrill\mailer\mail.php

on line 584 you'll find this:


		if(count($this->bcc) > 0) {

			$recipients = array_merge($recipients, $this->bcc);

		}


change it to 


		if(count($this->bcc) > 0) {

$mandrill->message['preserve_recipients'] = false;

			$recipients = array_merge($recipients, $this->bcc);

		}


Does this solve the problem?
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. Bugs
  3. # 3
Dave McComb
Dave McComb
Accepted Answer Pending Moderation
That seems to have fixed it. Thanks.
  1. more than a month ago
  2. Bugs
  3. # 4
akash
akash
Accepted Answer Pending Moderation
Hello,

Same Problem for my site.and i also change above line but still the bcc email in to line.

can you please give me a suggestion for that.
Please Reply asap.

Thanks
regarding
akash patel..
  1. more than a month ago
  2. Bugs
  3. # 5
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