Installation Troubles

Resolved Installation Troubles

Diane Shawe
Installation
Monday, 04 February 2013
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Hello,

I have downloaded the Tiles extension and installed it properly (or so I thought). However when I try to click on the extension in my components panel, the page turns dead and nothing loads. I tried uninstalling the extension and re installing it, yet nothing changes. Can someone offer a solution?

Thank you

Responses (4)

Yves Hoppe

Support team

Accepted Answer Pending Moderation

Hello Diane,

hmm sounds like a php error. Could you please turn on error_reporting (to development) and Joomla debugging (then you should get a error message)?

Which Joomla version are you using?

Best regards,

Yves

more than a month ago
Installation
# 1

Diane Shawe

Accepted Answer Pending Moderation

Hello Yves,

I am using Joomla 2.5.4. I turned error reporting to development, but I cannot afford to have my site display these error messages. However, I did not see any errors regarding the Tiles extension. Do you have any other suggestions?

Thank you

more than a month ago
Installation
# 2

Yves Hoppe

Support team

Accepted Answer Pending Moderation

Hi Diane,

you should really update to Joomla 2.5.8 - not only because of tiles. There are some severe security holes in you old version!

When it's still not working after the update, could you provide me a admin account to your site? Going to take a closer look then.

Best regards,

Yves

P.S.: You could also add me on Skype (yves.hoppe)

more than a month ago
Installation
# 3

Diane Shawe

Accepted Answer Pending Moderation

Ok, my website editor has added you on skype. Thank you!

more than a month ago
Installation
# 4

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