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Resolved New Gallery - White Page, Can't view test galleries, and Upload Image button not working,

  1. Mark Mueller
    Mark Mueller
  3. General
  4. Saturday, 01 March 2014
  5.  Subscribe via email
Mandatory information about my setup:

Have I searched the tickets before posting? Yes
Have I searched the forum before posting? Yes
Joomla! version: 2.5.11
PHP version: (unknown)
MySQL version: (unknown)
Tiles version: Latest
Direct link to the page that shows the issue: Multiple pages affected


Description of my issue:
1) I receive a white page when I click New Gallery
2) I cannot view test galleries
3) Upload Image button does not function on Elements page
4) Control center appears to be having UI issues with formatting.
Responses (15)
Yves Hoppe
Yves Hoppe
Support team
The Voice Hole-in-One
Accepted Answer Pending Moderation
Hi Mark,

for Joomla 2.5 you should use the Tiles 1.2 version - the 1.3 release has some issues under Joomla 2.5 - we are currently working on a bugfix release.

Because 1.3 was focused on Joomla 3 and bootstrap you don't miss any features when you downgrade.

Best regards

Yves

P.S.: You should update to the latest Joomla 2.5 version (2.5.18) - there are many known exploits for your old version.
  1. more than a month ago
  2. General
  3. # 1
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
I uninstalled the tiles version 1.3 but I no longer have access to upload version 1.2. Can you please provide me the download to make this change?

Thank you,

Mark
  1. more than a month ago
  2. General
  3. # 2
Yves Hoppe
Yves Hoppe
Support team
The Voice Hole-in-One
Accepted Answer Pending Moderation
Hi Mark,

you can directly download it from the compojom Downloads area:

https://compojoom.com/downloads/official-releases-stable/tiles

Just scroll down to Tiles 1.2.0

Best regards

Yves
  1. more than a month ago
  2. General
  3. # 3
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
Thank you, I have uploaded the correct version. I am now having a different issue with uploading images. When I upload the image and hit save, it does not appear in the grid and appears as white space on my website. I have edited the image based on size of the tile, however I am still having an issue. Are there key things that need to align for the image to appear?
  1. more than a month ago
  2. General
  3. # 4
Yves Hoppe
Yves Hoppe
Support team
The Voice Hole-in-One
Accepted Answer Pending Moderation
Hi Mark,

hmm do you have the correct directory permissions (e.g. write access) in the tiles upload folder? (images/tiles/galleryId/)

Best regards

Yves
  1. more than a month ago
  2. General
  3. # 5
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
Yes, when I go into the Joomla media manager and the tiles folder for each gallery the images I uploaded are there. Would you have a couple minutes to check in my joomla backend to solve this issue? I can send you credentials.

Thank you,

Mark
  1. more than a month ago
  2. General
  3. # 6
Yves Hoppe
Yves Hoppe
Support team
The Voice Hole-in-One
Accepted Answer Pending Moderation
Wired - sure send me the credentials to yves@compojoom.com

Best regards

Yves
  1. more than a month ago
  2. General
  3. # 7
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
Just wanted to check in and see if you received the credentials. Let me know if I need to resend.
  1. more than a month ago
  2. General
  3. # 8
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hey Mark,
Can you resend the credentials to daniel@compojoom.com & yves@compojoom.com

Yves is currently on vacation so maybe I'll be able to help.
Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. General
  3. # 9
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
I resent the credentials and can see that no one has signed in to review the issue. Can you please review it this week? Thank you.

- Mark
  1. more than a month ago
  2. General
  3. # 10
Yves Hoppe
Yves Hoppe
Support team
The Voice Hole-in-One
Accepted Answer Pending Moderation
Hi Mark,

the provided login is not a super administrator account:

You do not have access to the administrator section of this site.


Can you please correct this?

Another idea: do your filenames contain any special characters? If yes rename them to ASCII please, there was some issues with "-" etc. for some users.

Best regards,

Yves
  1. more than a month ago
  2. General
  3. # 11
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
I have updated the account to super admin. I am updating the picture file names, too.
  1. more than a month ago
  2. General
  3. # 12
Mark Mueller
Mark Mueller
Accepted Answer Pending Moderation
The images work now. I have been using dashes.
  1. more than a month ago
  2. General
  3. # 13
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hey Mark,
I'm happy that we finally figured it out.

Sorry again that it took us so much time to fix this issue.

Kind regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. General
  3. # 14
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. General
  3. # 15
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