1. Elie Ashery
  2. Sherlock Holmes
  3. Bugs
  4. Tuesday, 14 April 2020
  5.  Subscribe via email

CComment was installed and working fine. But now we notice a weird error in console "Cannot find element: #ccomment" and comments are not appearing on k2 pages.

We have latest ccomment installed(version 6.0.8) and we can see another error in admin "Entering the Download ID is not sufficient for enabling CComment Professional's features. You will need to download and install the CComment Professional package on your site, without uninstalling the Core version."

Let me know the reason behind this issues and how we can resolve these.

K2 version : v2.10.2
Joomla: 3.9.15

Responses (1)
Daniel Dimitrov
Support team
Accepted Answer Pending Moderation
Hey Elie,

About the download id - just download CComment PRo from our download section. You seem to currently have the CComment Core installed on your site. You need to override this with CComment PRO.

About the #ccomment - it seems that the html part of the comment system is not rendered on your k2 site. Don't know why. Will need to debug this on your site. So you need to provide me with links to k2 and access credentials to your website. Use the "site details" tab in the reply section.

Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. Bugs
  3. # 1
  • Page :
  • 1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Last questions

Issues uploading, deleting and displaying images
I'm getting mixed issues regarding uploading or deleting images: 1) Most time...
9 Replies
Posted on Thursday, 20 April 2023
Parsing is stalling
I am having a similar issue to a past user. I am migrating a wordpress site ...
13 Replies
Posted on Wednesday, 14 February 2024
Could not instantiate mail function
Hallo Daniel, seit heute erhalten wir beim Absenden des Formulars die Meldung...
2 Replies
Posted on Friday, 16 February 2024
  • Resolved
  • Problem with jdownloads...no comment function
    Version: Joomla 4 Jdownloads 4.0.39 Stable CComment Pro 6.1.12 I have set ...
    2 Replies
    Posted on Monday, 22 January 2024
    Veranstaltung im Frontend sichtbar obwohl nicht ve
    Hallo, folgendes Problem stellt sich mir: Wenn ich eine Veranstaltung dupl...
    2 Replies
    Posted on Friday, 09 February 2024