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Resolved CMC - 500 COM_CMC_API_ERROR

  1. geo123
    geo123
  3. Bugs
  4. Friday, 22 March 2013
  5.  Subscribe via email
Hi,
Getting the error
500 COM_CMC_API_ERROR Could not connect (ERR 0: php_network_getaddresses: getaddrinfo failed:
Name or service not known)
when updating list for the first time "First Sync".

I've confirmed server firewall has unblocked mail chimp IPs and some api sample code works fine eg. mcapi_listMemberInfo.php

Can't find any other references to this issue. Any ideas appreciated.

Thanks
Andrew
Responses (5)
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
What PHP version is your website on? Recommended is at least 5.3

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. Bugs
  3. # 1
geo123
geo123
Accepted Answer Pending Moderation
It's 5.3.17
System info is

Database Version 5.5.28
Database Collation utf8_general_ci
PHP Version 5.3.17
Web Server Apache/2.2.3 (CentOS)
WebServer to PHP Interface apache2handler
  1. more than a month ago
  2. Bugs
  3. # 2
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Can you test it on a different server? I have no idea what is wrong, but most probably something on this server is turned off.
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. Bugs
  3. # 3
geo123
geo123
Accepted Answer Pending Moderation
Hi Daniel,

I didn't test on a different server but the site I was trying CMC out on was on a subdomain, that must have been the problem as I did a clean install on another domain and had no problems with CMC.

Does that give you any idea how I can get it to work on the subdomain?

Thanks
Andrew
  1. more than a month ago
  2. Bugs
  3. # 4
geo123
geo123
Accepted Answer Pending Moderation
After a whole lot of testing it looks like something went wrong with the install, I deleted extension and reinstalled, seems ok now!
Thanks
Andrew
  1. more than a month ago
  2. Bugs
  3. # 5
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