1. Derrick Joel
  2. CMandrill for Joomla
  3. Monday, 09 November 2015
  4.  Subscribe via email
I have been using Cmandril for sometime untill recently when all mails stopped sending and getting error on frontend "We were unable to decode the JSON response from the Mandrill API" and on accessing the component from administrator side I get this (It seems that the api key you provided is incorrect) error despite having the right key in place.
Responses (5)
Daniel Dimitrov
Support team
Accepted Answer Pending Moderation
Are you sure that the key is active and that the key is entered without any spaces in the config?

If the app says invalid key, then it is for some reason invalid and we can't connect to mandrill.
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 1
Accepted Answer Pending Moderation
I cross checked everything and the API key is the one I generated on my mandrill account.
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 2
Daniel Dimitrov
Support team
Accepted Answer Pending Moderation
Is perhaps the key restricted to some IP or something? Can you generate a new key and add try with it?

Are you sure that you've provided the key in the cmnadrill component options?
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 3
Accepted Answer Pending Moderation
I've generated new keys severally with no luck. Cmandill was working well for several months but all of a sudden just observed that mails stopped going. I went to the component and found that error! What can be the possible source?
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 4
Daniel Dimitrov
Support team
Accepted Answer Pending Moderation
No idea. But if the component says - wrong api key, then the api key is wrong.

If you want we can do a skype session and I can look at this with you. (my skype nickname: the_ai87)

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMandrill for Joomla
  3. # 5
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