If a person goes through checkout but either backs out before making payment or their payment fails, Matukio saves their "booking". I don't have a problem with that - it's how nearly all electronic payment components work. What I have a problem with (and my client has a huge problem with) is that it issues a ticket at that point, NOT after the payment is successful. So she has people turning up to her events with "tickets" which aren't tickets.

Her business is all paid prior to the event - no door sales, no pay at the door. This "preliminary ticket" thing is just confusing to everyone. I have the setting in Matukio (that I thought would suppress this) - Advanced | New Bookings Active - set to No. Maybe that's working as intended as it shows bookings Pending in the reports. However, it still lists them on the Signature List and sends them a ticket.

I need to be able to suppress communications to non-paid bookings or, at least, be able to send a totally different email to them. We don't want "Preliminary ticket" plastered over emails going to clients who have paid - this is not the solution.

Also. how do I change Surname to Last Name on the booking form? I expected to see it in the language file but did not find it there.