1. Gloria McCubbin
  2. Sherlock Holmes
  3. General
  4. Friday, 28 August 2015
  5.  Subscribe via email
We love everything about Matukio, save for one issue that is sadly resulting in a significant drop in registrants than usual. With our events, there's usually a free option and a paid option. When they select the free option, the second screen in the registration process requests a payment option, but being that the event is free, nothing can be selected, and so our registrants don't think they can move forward with the registration process. They get stuck and end up showing up for the event without registering. We noticed this is causing a lot of confusion, some people signed up more than once because they weren't sure if they successfully registered, while others didn't think they could complete the registration process. It's quite a problem, we had to send out a message to try to explain how to register free, but people do not always read them and things are not improving.

If we could add a message at the top of the second registration screen it would clear everything up for us. "If you a member attending this event for free, please select "Next" to complete your registration."

PLEASE tell me there is some way we can add this in, even if we have to manually add it in each time we upgrade. We need a solution fast.

(I'll attach a screen capture of the second registration screen), where everyone is getting stuck. (Again, this is the screen for the free option).
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