1. Stephen McSweeney
  2. General
  3. Thursday, 15 March 2018
  4.  Subscribe via email
Good afternoon, Yves,

We are using Matukio 6.1.5 with the standard PayPal plug in. For the most part, people are paying for the events and are marked "Participation Assured". However, occasionally we do see that people have paid for an event, but they are marked "Deleted" in Matukio. I have tried to recreate the error, but I have not been able to recreate the problem.

I have also looked at the Matukio logs for one of the transactions, and I see that the payment was successful in the logs as well. Thinking that the user may have cancelled their booking, we reached out to them and were told that they did not cancel.

Do you have any thoughts or suggestions about where I should look? Again, this doesn't happen with many transactions, it just happens on occasion.

Thanks for your help,
Steve
Responses (6)


There are %s replies to this question. If you want to see them you need a valid subscription.
If you have a valid subscription, please login now.
Visit store now

Last questions

Hotspots Pro 6.0.13 compatability with Joomla 5.3.
Running Hotspots Pro 6.0.13 on Joomla 4.4.13 and want to upgrade to Joomla 5.3.1...
2 Replies
Posted on Friday, 04 July 2025
  • New
  • some questions on Hotspots
    Hi, On Hotspots extension : 1) is it possible to add our own map layer / v...
    0 Replies
    Posted on Thursday, 03 July 2025
  • New
  • Trying to resize the image in the comments
    Hey everyone, Basically I am trying to make the images in the comments smalle...
    9 Replies
    Posted on Wednesday, 12 August 2009
    J5 compatibility for Hotspots
    Hi guys, Just started to update my old J3x website. Is there J5 compatibility p...
    2 Replies
    Posted on Monday, 24 February 2025
    • #Hotspots
    • #hotspots Joomla 5
    error message when adding/cofiguring email address
    When configuring the email plugin that send a email message to admin when a new ...
    0 Replies
    Posted on Friday, 09 May 2025