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TOPIC: I can't purchase your product.

I can't purchase your product. 7 years 9 months ago #35639

  • webrockco A
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Attempting to purchase Tiles. However, I cannot get past the attached errors, no matter how many times I check the boxes. I check the boxes, but the checkmarks disappear.

I can't purchase your product. 7 years 9 months ago #35640

  • Yves Hoppe
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Hi,

sadly no attachments were posted. Can you try again? Or copy the error?

Best,
Yves

I can't purchase your product. 7 years 9 months ago #35641

  • webrockco A
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file attached. thank you.
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I can't purchase your product. 7 years 9 months ago #35642

  • Yves Hoppe
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Hello,

sorry for these issues, we just released a new site today. It should be working now.

Thank you for your feedback!

Best,
Yves

I can't purchase your product. 7 years 9 months ago #35650

  • webrockco A
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The checkboxes stay checked now, but I still cannot purchase. Please see attached.
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I can't purchase your product. 7 years 9 months ago #35651

  • Daniel Dimitrov
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Thanks for staying with us.

Most probably the issue is that the subscription form doesn't output the error messages in red next to the boxes. In your case you have most probably didn't enter a full name. And as you can see the error below the input field for full name says "Your full name is required" - untill you enter a full name the system won't get you to the next step.

Thanks for reporting, we'll fix that.

As a small thank you - I've generated a 100% coupon code for you and sent it to your email address.

Regards,
Daniel
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