TOPIC: Questions Regarding Additional Guest Tickets

Hello,

One of the strongest reasons I purchased Matukio was it's ability to allow a user to purchase tickets for additional guests. However, after creating an event whereby a guest can register up to 20 additional guests, I am discovering some severe limitations.

I have searched through all options in the backend, looked over the forum and the online documentation but I cannot find any answers to these questions.

1. How do additional guests receive their tickets? After the user registers, they receive an email with their ticket, however, it's just a single ticket.
2. My booking form requires the user to enter an email address for each additional guest. Can the tickets for each additional guest be sent directly to them at this address?
3. If point 2 cannot be achieved, can the original user who made the booking receive an individual ticket for each additional guest? At least that way they can then distribute them.

If all the additional guests are registered on a single ticket which is then sent to the user who makes the booking, how do you expect that to work? Are all guests expected to arrive at the event and check in at the same time?? With up to 20 guests being registered for my event by a single user, this is highly impractical.

Please advise if I should open a support ticket in order to get a response. After 3 days of asking questions in the forum, I am yet to receive a single reply.

Thank you.

Hi Damian,

1.) There is currently only one ticket for one booking, not per seat. Have that on my todo-list though.
2.) No, that's not possible. You can ask every participant for their email by setting "Per Place" to Yes when you edit the email booking field
3.) See 1.)#

Kind regards,
Yves

Hello Yves,

Thanks for your reply.

Yves Hoppe wrote: 1.) There is currently only one ticket for one booking, not per seat. Have that on my todo-list though.

Some users have up to 10 or 20 guests (tables for the event are booked in lots of 10). It's unreasonable and virtually impossible to expect all 20 guests to arrive and check-in at one time on the same ticket. This limitation alone makes Matukio unsuitable for my use. I'm disappointed I have invested days of time and effort in configuring Matukio and must now abandon it.

Yves Hoppe wrote: 2.) No, that's not possible. You can ask every participant for their email by setting "Per Place" to Yes when you edit the email booking field

I have already done that but it's not much use if they don't receive a ticket.

Yves Hoppe wrote: 3.) See 1.)#

See response 1.)#

Regards,
Damian

Hi Damian,

sorry that you are unhappy with tickets. As far as i know there is no other solution that applies that.. As i said i have it on my todo-list for Matukio 6.1, which should be out in the next couple of month.

2.) Matukio does not really now what is the email field which you are using in the booking form (as it is dynamic), making it really complciated to implement something you are asking for.

Kind regards,
Yves