TOPIC: Thinking of re-upping Matukio...

Thinking of re-upping our Matukio but after a year of use still dealing with bugs.
Currently using ver. 5.1.3 and planning on overhauling our site this summer when our schedule slows down.
Few Questions:
I can't find a change log on your site to see if the upgrade will be beneficial
nevermind Google search helped me find it! thx

Is there a log generated on the back end containing info of all transactions?
I need this to sort through what is user error, employee mistakes and bugs and glitches. Unfortunately we are using Matukio for online bookings on location via a Tablet Kiosk. Our employees are not very computer savvy and constantly make mistakes / hate on the UX. I need to make a case to the board to upgrade and keep Matukio.
We have a lot of duplicate bookings. I think part of this maybe down to Paypal- but I need more evidence. Also concerning Paypal - if a user closes without completing the sale within Paypal the system marks them as booked. We have to manually confirm with the user that they have to pay.

Hi Jon,

the #__matukio_bookings table is the log in your case. Every payment transaction is logged there (column payment_plugin-data)

Also concerning Paypal - if a user closes without completing the sale within Paypal the system marks them as booked

Every booking is pending until it gets paid (by default settings), maybe you set that every booking should be active setting to yes?

It's pending so that users can pay again later through their personal booking area. Pending places don't take seats etc.. If they cancel on paypal booking gets deleted, if they pay it gets activated and marked paid.

Kind regards,
Yves