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TOPIC: Lists Not Syncing

Lists Not Syncing 1 year 1 month ago #35122

  • NEP
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Hi, I am syncing CMC for the first time and the lists do not sync at all. When I select the lists I want to sync and press the sync button, it gives me a message: 'We are syncing the list(s): "". We'll start with "" '. Notice the quotes are empty. It will freeze there forever without syncing anything. When I leave that window an unnamed list is created with one empty item.



I've put in the API key and the webhooks into the mailchimp lists. Everything seems to be correct. Is there a solution to this issue?

Thank you

Lists Not Syncing 1 year 2 days ago #35308

  • Dan
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Did you figure this out? I'm having a similar issue except the quotes aren't empty for me.

If I open the browser's dev tools after I press Synchronize I can see the request throw a 500 error after about 20-30 seconds.

Lists Not Syncing 11 months 3 weeks ago #35328

  • Daniel Dimitrov
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Hey Dan,

500 - is an internal server error. Something is going on there, but one would need to debug where exactly the script is dying. When you open the 500 request - what is the exact resposne? Is it just 500 internal server error, or do you see some more information?

Regards,
Daniel
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Lists Not Syncing 11 months 1 week ago #35338

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I appreciate the help. I removed some of the information below in case it was sensitive, let me know if you need it.

The url that throws the 500 error when I try to sync is:
https://www.[mysite].com/administrator/index.php?option=com_cmc&format=json&[string of numbers and letters]=1&task=sync.batch

If I turn on error reporting it says:
Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 1136082 bytes) in /var/www/[mysite].com/libraries/joomla/database/driver.php on line 2047

Lists Not Syncing 11 months 1 week ago #35339

  • Daniel Dimitrov
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Can we try brute force and just throw it more ram? Increase the memory_limit for your site (or ask your hosting provider to increase it)

You can check in System information in the backend how much memory php is allowed to use. A good value is 256

Regards,
Daniel

Lists Not Syncing 10 months 2 weeks ago #35473

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Sorry for the long delay in responding. I checked and the memory_limit is already set pretty high (2048M). The sync was working before so it might be that a php update or some other change in the server environment broke it.
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