TOPIC: Not adding subsriber to mailchimp

Hi
I have installed the CMC module on my site www.tyms.in and named it "Keep updated" in the right position. Subscribers can enter their email address and name as per the fields for this list in Mailchimp.

The problem starts after the user receives the mail from Mailchimp asking them to confirm their subscription. In the subscription mail recd from mailchimp is a link "Yes, Subscribe me to this list". On clicking that the user is taken to a mailchimp page with the following text

"Subscription Confirmed

Your subscription to our list has been confirmed.

Thank you for subscribing!"

the user is then given two options


1. continue to our website
2. Manage preferences

If the user clicks on "continue to our website" then the user's details do not get added onto the mailchimp list (even though the page says subscription has been confirmed). If however you click on "manage preferences" and then on "update profile" then the user gets added. This is creating confusion for the subscriber and most subscriptions will get lost.

Hey Cyriac,
Do you mean the mailchimp list on your site? Or the mailchimp list on mailchimp?
If it is the mailchimp list on mailchimp, then I would suggest submitting a support ticket with mailchimp as I don't have any influence on what their site does.

If it is the list that gets synced with your site, then I can have a look.

Regards,
Daniel

Actually both the lists. The one showing in my sites backend under component->CMC->users and in Mailchimp.

However I am getting a mail saying the subscription is confirmed.

It seems that mailchimp list is getting updated properly but the CMC list of users in joomla is not. Do i have to click on the first sync button?

Have you configured the webhook?

yes webhooks url has been entered in component CMC-> dashboard-> options-> Main settings ->webhooks text fleid. the URL reads something like this www.xxxx.xxxx/index.php?option=com_cmc&f...xxxxxxxxxxxxxxxxxxxx .

Please make sure that the url entered for the webhooks is correct and accessible through the web. I've made this mistake myself - I've copied a space too much in the webhooks field and that was creating an invalid link.

I have checked on Mailchimp site for updation by webhooks using API (this was not checked earlier) . I tried a new subscription it shows on Mailchimp but still no show on the CMC list of users. Is there a lag on this?

Tried accessing the webhooks URL and got the following error. Is the issue with permissions of this folder public_html/libraries/joomla/log/loggers?

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Warning: fopen(/home/tyms33/public_html/logs/com_cmc.webhooks.php) [function.fopen]: failed to open stream: Permission denied in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php on line 248

Warning: fputs() expects parameter 1 to be resource, boolean given in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php on line 254

Warning: fopen(/home/tyms33/public_html/logs/com_cmc.webhooks.php) [function.fopen]: failed to open stream: Permission denied in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php on line 248

Warning: fputs() expects parameter 1 to be resource, boolean given in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php on line 254

Fatal error: Uncaught exception 'LogException' in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php:256 Stack trace: #0 /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php(137): JLoggerFormattedText->initFile() #1 /home/tyms33/public_html/libraries/joomla/log/log.php(382): JLoggerFormattedText->addEntry(Object(JLogEntry)) #2 /home/tyms33/public_html/libraries/joomla/log/log.php(171): JLog->addLogEntry(Object(JLogEntry)) #3 /home/tyms33/public_html/libraries/joomla/error/error.php(249): JLog::add('JError::raiseEr...', 16, 'deprecated') #4 /home/tyms33/public_html/includes/application.php(208): JError::raiseError(500, '') #5 /home/tyms33/public_html/index.php(42): JSite->dispatch() #6 {main} thrown in /home/tyms33/public_html/libraries/joomla/log/loggers/formattedtext.php on line 256
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