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TOPIC: turn off notification whe comment unpub or deleted

turn off notification whe comment unpub or deleted 2 years 4 weeks ago #32283

  • vicky thomas
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Hi, the site owner does not want commenters to get a notification in the event she chooses to unpublish or delete their comment. How do I adjust settings and/or files to accomplish this.
Thank you!
Vicky

turn off notification whe comment unpub or deleted 2 years 2 weeks ago #32365

  • Daniel Dimitrov
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If the site owner is publishing/deleting comments throug the frontend then this would require a code change. It's not something that we have a switch for.

If on the other hand he is moderating the comments through the backend, then all he needs to do is - > select the comment that needs to be unpublished/deleted and use the menu buttons instead of the icons for publish/delete.

Regards,
Daniel

turn off notification whe comment unpub or deleted 2 years 2 weeks ago #32367

  • vicky thomas
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I'm not sure I gave you enough info for my question, my apologies.
The site owner (admin) gets an email that tells her there is an new comment, and also let's her click on a link IN THE EMAIL to UNPUBLISH the comment, for example - here is the email:
----
A new comment on (web site) has been made in a topic that you moderate
From: Vicky
Text Great essay, thank you! Helpful suggestions on how to communicate better with our instructors.
To view the comment please click here.
If you want to directly unpublish this comment click here.
Please do not respond to this message as it is automatically generated and is for information purposes only.
---
When we were testing this, she 'unpublished' the comment though this email link, then we noticed that the comment author THEN got an email telling them that their comment was unpublished:
Subject: Your comment has been unpublished
The following comment has been published (should say "un"published) on (the web site) ...
Please do not respond to this message as it is automatically generated and is for information purposes only.
---
Is it possible to turn off the notification to the author if we unpublish the comment? She unpublished the comment via the email link, I suppose it is true that if she unpublishes the comment through the backend interface, the comment author still gets the email about the comment being unpublished?

If we cannot turn this off (an email notification sent to the comment author), just need to know this. We may never need to do this, but if the comment is inappropriate, we will.

turn off notification whe comment unpub or deleted 2 years 2 weeks ago #32408

  • Daniel Dimitrov
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Ah, now I understand what you mean.

Well, the thing is. If I'm a moderator on the site. I'm moderating the comments and I'm unpublishing comment X -> then all moderators except me are going to receive a mail letting them know that a comment has been unpublished.

The issue with clicking the link is - we don't know who is the moderator clicking the link. So every user in the moderator group get's the email. If she would not use the link in the mail, but just unpublish on the site, then she shouldn't get an email.

The notifications are an area that needs to be redone. If you could share with me your specific use case and what options you imagine would work best for you I could consider your feedback when I start rewriting the system.

Regards,
Daniel
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