TOPIC: Comments sometimes not loading

Hello, I have CComment on my Joomla website since about 2 years. When I requested support I was told that the problem was the cache. I asked for a clarification and the support indeed attempted to explain me what was happening however I was not able to understand it. When asked for a simpler explanation I was given another complex message and I was made to feel like I was disturbing, so I did not continue to bother (I can definately undertand that custom support is a paid service).
In any case still today the website SOMETIMES is not loading comments and I cannot understand why. Does anyone have this kind of problem?
Attached a screenshot I took to the page that shows what is happening. (This is a link to a page that has the problem goo.gl/eAIFZx )
I am not sure why this is happening?! Maybe it's a Javascript problem/conflict or maybe a cache problem. Maybe the extension is not working well with Siteground Supercacher. I am writing here to see if there is anyone that found this problem and has a solution.Thanks in advance.

Hey Davide,
this is an old version of the comment system, right? We no longer use requireJS to dynamically load our js. It turned out that we cannot predict what the user has on his website and we were running into too many js conflicts with other developers.
If you switch to the console tab you'll see the error yourself. My guess is that if you update to the latest comment version you won't have such an issue.

Regards,
Daniel

Let's do it then.

And? is it working now?

I have purchased and installed the new version of CCommets and opened the blog page I was having problem on and the comments section appeared without problems
I am sure it will work fine from now on! Thanks a lot for the great component. I also love the new interface. Great job.

Great

P.S. Btw, I'm sorry if I made you feel bad for asking in the past. That's never my intention. Sometimes questions require a technical explanation and if the other part is not that technical the answer doesn't make sense. So, in such cases I need to spend time explaining more what I did and why I did it and I'm not always in the mood for that as I can spend few hours explaining something

Thanks Daniel for your kind words. I sometimes find myself in similar situations with my clients too, so don't worry, I understand. The reason why I keep using your extensions is because behind your "German" attitude I can see a great care and a gentle heart. Davide.