TOPIC: no comments in joomlacomment

Hi Guys
I am just getting to grips with joomlacomments and am looking forward to using it on my site.

I have a problem in that the comments are not posting. Using firefox and Chrome to test. read some topics and used firebug to analyse and got the following report;

no element found
JOSC_xmlValue()client.js (line 257)
[Break on this error] var result = xmlDocument.getEl...me(tagName).item(0).firstChild.data;

How would I correct this?

Thanks in advance

Phil

P.S. website www.realityornothing.com

Hey Philip,
Did you make any changes to the template?

To the joomlacomment template, not yet. I have selected the modern as suggested.

would you make a complete uninstall?
go to the content settings -> complete uninstall -> yes.
go to install manager - uninstall joomal comment. Then install again. Go to frontend and try to post.
No you can start disabling the emoticons, website field etc.

great, i'll try that, and i'll keep my mits from turning off things! lol. will let you know in a few hours either way. (work has to interrupt a good problem solving!)

well I uninstalled, then I reinstalled, there was an error message, so I uninstalled to try again. ahem, only this time I forgot the "content settings -> complete uninstall -> yes."

When I try an install I get the error message "Component Install: Another Component is already using directory: "**/components/com_comment"

I have had a look via FTP and cannot see any such directory. How should I solve this? Thanks guys.

did you manage to solve the problem? If not ask your system admin for help and when he fix the prob install the comment extension again

Did you check both...

[...]/administrator/components/com_comment/
[...]/components/com_comment/

...and remove the directories (the whole thing, not just their contents)?