Hotspots no longer working

Hotspots no longer working 12 years 4 weeks ago #20511

Andrew Soye Topic Author Offline Junior Boarder Posts: 22 Thank you received: 0	Hi We installed this component last August and it's been working without any problems until now. It stopped working suddenly and we haven't done any updates recently. Joomla version is 1.5.26 Hotspots version 2.0.5 Page is at www.character-cottages.com/regions Any ideas? Thanks Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.

Hotspots no longer working 12 years 4 weeks ago #20513

Daniel Dimitrov
Away
Administrator
Posts: 9618
Karma: 155
Thank you received: 1081

This code over here:

<div class="moduletable_avail">
					<h3>Or use our Quick Search</h3>
					<script language="javascript" type="text/javascript">
	function iFrameHeight() {
		var h = 0;
		if ( !document.all ) {
			h = document.getElementById('blockrandom').contentDocument.height;
			document.getElementById('blockrandom').style.height = h + 60 + 'px';
		} else if( document.all ) {
			h = document.frames('blockrandom').document.body.scrollHeight;
			document.all.blockrandom.style.height = h + 20 + 'px';
		}
	}
</script>

is craeting a js error + your floating menu is creating js errors. Once you fix the js errors hotspots should work.

Regards,
Daniel

Hotspots no longer working 12 years 4 weeks ago #20515

Andrew Soye Topic Author Offline Junior Boarder Posts: 22 Thank you received: 0	Hi Daniel Thank you for your response. I removed the one module and temporarily removed the javascript that was causing the other error. The hotspots still didn't work though and I'm getting a Javascript error for the Hotspots as well: Thanks again Attachments: Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.

Hotspots no longer working 12 years 4 weeks ago #20517

Daniel Dimitrov Away Administrator Posts: 9618 Karma: 155 Thank you received: 1081	Hey Andrew, The request that should return the hotspots is actually returning 301 - moved permanently? Have you installed any SEF extension lately? Daniel Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.

Hotspots no longer working 12 years 4 weeks ago #20522

Andrew Soye
Topic Author
Offline
Junior Boarder
Posts: 22
Thank you received: 0

Hi Daniel

No we've not installed anything for a while and we don't use a 3rd party SEF extension. We just have Joomla SEF urls enabled and mod_rewrite.

I did add some 301s to the .htaccess recently, could they have affected it? For example to redirect non www. to www.

I just tried removing them in case, but didn't change anything.

Do you want me to check the server to see if any files gone missing?

Thanks
Jennie (masquerading as Andy)

Hotspots no longer working 12 years 4 weeks ago #20523

Daniel Dimitrov Away Administrator Posts: 9618 Karma: 155 Thank you received: 1081	the redirect that takes place is from : www.character-cottages.com/index.php?option=com_hotspots to: www.character-cottages.com/?option=com_hotspots Also - have you deleted any hotspots categories? Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.

Hotspots no longer working 12 years 4 weeks ago #20527

Andrew Soye
Topic Author
Offline
Junior Boarder
Posts: 22
Thank you received: 0

Hi Daniel

Indeed it is the redirect that's causing the problem, I should have thought of it. I assumed it was a Javascript thing.

Removed it and the hotspots is working again. I'm surprised it didn't cause any problems anywhere else.

Thanks for pointing me in the right direction

Best wishes
Jennie

Hotspots no longer working 12 years 4 weeks ago #20530

Daniel Dimitrov
Away
Administrator
Posts: 9618
Karma: 155
Thank you received: 1081

It is not working for hotspots, because hotspots needs to make an ajax request that has to return a json object. But in this case the page is redirecting without returning the necessary info. On other locations it would just show you the expected html.

Anyway, glad it is working again

Regards,
Daniel

P.S. Don't forget to write a review over here:
extensions.joomla.org/extensions/maps-a-...-locations/maps/9468

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TOPIC: Hotspots no longer working