TOPIC: my Web site is down !!!

After installation of this comment program (joomlacomment4.0.0RC1.zip ) my web site is down ...
my web site is saudiemergencymedicine.com

this is the message i get ....

Warning: josc_config(/hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/components/com_comment/joscomment/utils.php) [function.josc-config]: failed to open stream: No such file or directory in /hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/administrator/components/com_comment/class.config.comment.php on line 118

Fatal error: josc_config() [function.require]: Failed opening required '/hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/components/com_comment/joscomment/utils.php' (include_path='.:/usr/local/lib/php:/usr/local/lib/php/PEAR:/usr/local/share/pear') in /hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/administrator/components/com_comment/class.config.comment.php on line 118

i am new and i dont have much experience ..

after i see this message i went to extplorer component and i delete the old comment i have because i fail to uninstall it from the unintall icon ...

still the proplem persist

what i should do next

pleaese i need help

Go to your backend -> extensions-> install/uninstall -> components -> select com_comment and uninstall it.
After that your site should be running again and you should be fine installing the component again.

Daniel

Ah sorry. Now I understand - you are updating from RC1. Go here and download the documentation:
compojoom.com/downloads/downloads/compoj...omment/documentation
We've described what you have to do to update - basically it is the same I described above, just a little more in details.

If we can help further, please don't hesitate to write us.
Daniel

thank you for your response ...

the proplem now .. same message came when i try to go to the component to uninstall

what should i do

Can you give me super admin access to your website? Send me a PM or an e-mail.
Daniel

What's up did you fix it?

unfortionatly my site still down till now ...


i think the proplem is still old files from the old version of comment still there or from the new one which is in completely uploaded then deleted ....


can you guide me step by step .. how to remove the files manually that cause my site not working so it will be working again .........


please as soon as possible ....

Get the documentation and read about the manual install method.
You will need to do step 1 to 6.
This should solve the problem. If you are unable to make them, please provide me with super admin access + ftp access and I'll fix it for you.

thank you for your guide ..

i open the manual :

2nd step is :

Open the package and go to administrator/components/com_comment

Q ) when i open the unzip folder named (joomlacomment4.0.0RC1) it didnt show me the folder named administrator .

should i re name the unzip folder from (joomlacomment4.0.0RC1) to com_comment
and continoue the process ?

Why are you using joomlacomment??? Use compojoomcomment from here:
compojoom.com/downloads/downloads/compojoom-comment

Hi my friend ...

get the file ...

still in step 2 :Open the package and go to administrator/components/com_comment , copy the folder and paste it in Path_to_your_website/administrator/component/

i found another folder with same name (com_comment)

Q ) should i delete it to continoue the process ?

yep, delete
your_site/administratorc/components/com_comment
your_site/components/com_comment

after you tell me the new compojoomcomment4.1.7.stable.zip

i install it with the direct uploading method..

the proplem still there , should i continoue trying the manual method althouh the component successfuly uploaded but my front-end still not working ?

and from component area the commpojoom comment not working and show me this error :

Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/components/com_comment/joscomment/utils.php on line 40

go to your_site/ws/plugins/content/joscomment.php

and delete this file and replace it with the one from the package.

Also this error means that you are using an old php version:

Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /hsphere/local/home/saudiboa/saudiemergencymedicine.com/ws/components/com_comment/joscomment/utils.php on line 40

Fix the other stuff first and contact your hosting to upgrade you to php5 (php5 was released 5 years ago, so they should support it)

I see that you've managed to uninstall the component and now the site is running
Do you want me to install it for you?
Daniel