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TOPIC: Notification not working

Notification not working 8 years 2 months ago #22709

  • Stephen England
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All working fine but not getting e-mail notification of comments posted. I have it turned on in security tab.

Notification not working 8 years 2 months ago #22720

  • Daniel Dimitrov
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Hey Stephen,
Have you read this chapter:
compojoom.com/support/documentation/ccomment/ch03#idp86464

Regards,
Daniel

Notification not working 8 years 2 months ago #22731

  • Stephen England
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Yes and I'm guessing it's an e-mail problem then. Thanks

Notification not working 8 years 2 months ago #22733

  • Daniel Dimitrov
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Well, log into your database with phpmyadmin and navigate to the #__comment_queue table. Do you have data in it?

Are you sure that you are leaving comment with a different user?

For example if you post as moderatoer -> you won't receive any email.

Regards,
Daniel

Notification not working 8 years 2 months ago #22793

  • Paul
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Daniel:

I am also experiencing issues with notification. I am using the pro version.

From what I can tell, comments are only saved to the queue and then a notification sent by email when the "Autopublish comments" option is set to Yes and "Notify moderators" is set to Yes. If "Autopublish comments" is set to NO and "Notify moderators" is set to Yes then nothing is saved to the queue. Of course, I do not want to have comments automatically published before I have the opportunity to moderate these. I have tested this on a test site by completely deleting and then reinstalling everything(including DB tables).

A second issue, is that you say on the documentation page ( compojoom.com/support/documentation/ccomment/ch03#idp86464 ) that email will be sent on page reload, but what happens if a comment is posted to an older content item that is not viewed very often? When would this be sent? Would I need to wait for a search engine crawl before it is sent?

Finally, your documentation page mentions a "mail queue tab" is it possible I am missing this as I am not sure I am seeing it.

Using version 5.0.1

Thank you

Notification not working 8 years 1 month ago #22877

  • Daniel Dimitrov
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This should be working properly now with the latest dev. release.
Cheers,
Daniel
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