TOPIC: You have problems with our software???

Hi @ll!
I got a very interesting e-mail yesterday. I will share it with the community:

i get the "Character problem. empty comment" when i try to send a comment, what is this about!? FIX IT

kthxbai

Dear anonymous! Please register and help us solve the problem! The !jocomment component is a very complex piece of software! There are always bugs! We can not give you any warranty that our software will work on all server configurations.
If you want to get your problem solved, help us! Give us your configuration, php version, mysql version. Hacks that you made, everything!
Some users are saying - the problem is caused by mysqli - well my configuration is running mysqli. Another are saying, that problem is caused from...
That is free software, if you have problems you should help us solve them. E-mails as the above one are absolutely not helping us!

Thank you for reading this!