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TOPIC: Joomla - cmandrill showing error message

Joomla - cmandrill showing error message 10 years 11 months ago #23854

  • Vikrant
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Hi,

I have installed in cmandrill in my Joomla!. It working fine before 2 days ago.
But when user fill registration form and submit.
It shows error "Warning: Emailing to Array was rejected by Mandrill. Trying to send the mail using phpMailer
Registration failed: An error was encountered while sending activation notification email"

Please suggest how to resolve this issue.
Url - arbunize.com/INT/register


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Joomla - cmandrill showing error message 10 years 11 months ago #23870

  • Daniel Dimitrov
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Great! I've seen this in the past, but I was never able to reproduce it. Can you send me admin access and ftp access to This email address is being protected from spambots. You need JavaScript enabled to view it. and I'll try to debug this on your site!
Thanks in advance!
Daniel

Joomla - cmandrill showing error message 10 years 11 months ago #23873

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Hi,

Thanks for reply.
I have sent you details.

Joomla - cmandrill showing error message 10 years 11 months ago #23890

  • Daniel Dimitrov
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Okay, I'll test tomorrow and will let you know!

Joomla - cmandrill showing error message 10 years 11 months ago #23913

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Hey! Can you test it again? I went to the site and trying debuging, but the message actually no longer occurs...

Joomla - cmandrill showing error message 10 years 11 months ago #23915

  • Vikrant
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Hi,
Just checked error message not showing now on arbunize.com/INT.
But I have another environment arbunize.com/brand/register here it shows same error.
Can you please check.

Regards,
Vikrant

Joomla - cmandrill showing error message 10 years 11 months ago #23933

  • Daniel Dimitrov
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Hey Vikrant!
Thanks for staying patient! I had another look and I think that I determined the issue. You have a mail which mandrill rejects sending to. I improved the error reporting and now one is able to see the email that has been rejected & what the reason for this rejection is.
In your case after the user registers the system tries to send a mail to your administrators. But one of those mails soft-bounces.
Emailing to pra****esh@ar***ize.com was rejected by Mandrill for the following reason: soft-bounce. Trying to send the mail using phpMailer.

Here is what the mandrill docs say about bounces:
help.mandrill.com/entries/21751262-What-...if-an-email-bounces-

Now another thing that wonders me is - why is this thing shown to the user. It should be actually logged to a file. I'll need to look into this - most probably there is some setting that needs to be turned on.

Other than that - the registration emails should be sent to the user. Mandrill only rejects the above email, but it sends to every other.

Regards,
Daniel

Joomla - cmandrill showing error message 10 years 11 months ago #23935

  • Vikrant
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Hi Daniel,

Thanks for your efforts :).
The error is now resolved.

Regards,
Vikrant

Joomla - cmandrill showing error message 10 years 11 months ago #23936

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Don't forget to leave a review over here:
extensions.joomla.org/extensions/content...ribution-lists/20624
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