TOPIC: Failed Payment Proceeding to Details Page

 Is there a way to prevent Matukio from proceeding from the payment screen to the Your Booking Details page if there is a failed transaction? This is causing a bit of an issue in that it shows at the top of the Your Booking Details page "Message Thank you for your booking!" and people aren't looking at the details to see that the status is PENDING, and the payment status is "Outstanding". You would think that the better would be to show the status from the payment processor, or even better they can't proceed past the payment screen until there is a successful payment from the payment processor.

Hi Steven,

which payment processor do you use? Normally that shouldn't happen.

Yves

authorize.net

Here's a link to an actual event that I've received complaints on. fegtv.com/event-calendar/upcoming-events...nual-convention-2017 .
What I did was I filled in my info and used a "dummy" credit card number 4444333322221111 a made up expiration date and random CVV. Matukio acts like it's been accepted, except showing on the details that it's pending and outstanding.

Hi Steven,

yeah, we can't validate it in the plugin. It's the job of authorize.net and they don't notify Matukio during booking directly.

But via an so called callback. When that callback is triggerd the booking gets activated (or not when it's not working).

I don't think we can do something here (the way authorize.net works), that's the reason the booking stays pending. :/

Yves

Out of the available plugins, which ones actually validate within the plugin?

I think you got me wrong. Every online payment plugin validates the payment (that's the reason the booking is pending and not active).

A pending booking can be paid later and does not take a seat. This is the reason we don't delete it, when payment fails.

Kind regards,
Yves

Hello,
I'm having the same problem.
I did put a fee amount but with "no payment processing"
after booking, the overview gives the payment status is "Outstanding"
Can this line be deleted in the overview ?
Thx

No news about this item ?

Hi Sonia,

you can just do a joomla language override and / or use CSS to remove that line.

yvesh.gitbooks.io/matukio-events-for-joo...adjust_language.html

yvesh.gitbooks.io/matukio-events-for-joo...tent/adjust_css.html

Kind regards,
Yves

Hello Yves,

Thank you for the latest Matukio release 6.0.7. Along with the other users (Steven & Sonia) who have posted their comments on the page, I have realised that when using PayPal (standard) that after the payment has been completed, on the Pay Pal site, and the user returned to the original site the Status is “Pending” and the Payment Status is “Outstanding”! I can assure this did not happen with pre 6.0.6 Matukio releases!

I am absolutely sure that the Status was “Participation Assured” and Payment Status was “Paid” when the payment was accepted and the user returned to the original website after using the online payment processor PayPal! This meant NO manual task to “Activate” the booking in the back end was required and the “Paid” icon in the back end would be a green tick as a result. This is clearly something that has been caused in the latest update either with Matukio or with PayPal and other payment gateways! Which is it?

This is a fundamental change for which a satisfactory explanation and solution should be provided! Are you going to look into this matter properly to determine the problem?

Mit freundlichen Grüßen

Mr B

Hello Mr B,

please open a separate post / ticket for your question.

There were no changes in the PayPal gateway with the last version. Can you check the IPN status history in your PayPal account.. That should give us some more hints what is happening.

Yves

P.S.: What is your PHP version? For TLS 1.2 you need at least PHP 5.6. Going to add an message and enforce it with the next version.