×

Notice

The forum is in read only mode.
Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Image in Ticket Template

Image in Ticket Template 8 years 10 months ago #33431

  • Dexter Bayack
  • Dexter Bayack's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Posts: 22
  • Thank you received: 0
How can I insert our logo into the ticket template? Although I see it in the backend, it's not showing on the actual ticket.

Thanks.

Image in Ticket Template 8 years 10 months ago #33435

  • Yves Hoppe
  • Yves Hoppe's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3519
  • Karma: 71
  • Thank you received: 556
Can you post the accoding html markup? (From the editor) Normally images are fine in tcpdf. And try using the absolute path ( yourdomain.com/images/ instead of images/)

Cheers,
Yves

Image in Ticket Template 8 years 10 months ago #33441

  • Dexter Bayack
  • Dexter Bayack's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Posts: 22
  • Thank you received: 0

Yves Hoppe wrote: Can you post the accoding html markup? (From the editor) Normally images are fine in tcpdf. And try using the absolute path ( yourdomain.com/images/ instead of images/)

Cheers,
Yves


I tried the absolute path but it still converts it back. Here is the markup:
<div style="text-align: center;"><img src="images/TVM_5_houston_corrected-01.png" alt="Thatvideomag" width="100" height="75" /></div>

Image in Ticket Template 8 years 10 months ago #33442

  • Yves Hoppe
  • Yves Hoppe's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3519
  • Karma: 71
  • Thank you received: 556
When it converts back than TinyMCE is set to do so. Check the plugin settings of the editor and set URLs to -> absolute <- instead of relative.

Cheers,
Yves

Image in Ticket Template 8 years 10 months ago #33443

  • Dexter Bayack
  • Dexter Bayack's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
  • Posts: 22
  • Thank you received: 0
I'm using JCE Editor and it does not seem possible from their response www.joomlacontenteditor.net/support/foru...eabsolute-paths-help

Image in Ticket Template 8 years 10 months ago #33444

  • Yves Hoppe
  • Yves Hoppe's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3519
  • Karma: 71
  • Thank you received: 556
Hi Dexter,

hmm i fear we can't do anything from our side (Manipulating the editor input is probably not a good idea).. You can change the editor, at least when editing the ticket template ;-) Or you can always use absolute URLs like they stated..

Kind regards,
Yves
  • Page:
  • 1
Time to create page: 0.107 seconds