TOPIC: problems ...

Hi Yves,

Today we activated Matukio on our site for 72 events.

We prepared Matukio last week/month and tested a lot and everything seemed fine and was working ... but then we did the last 2 updates (now we have 4.0.3) for Matukio and this morning everything went wrong on our launch.
- Suddenly the price from about 10 out of 72 events was gone missing (although price was entered in default values)
- Not everyone got reservation mail (okay ... some probably got in spam, that we can accept) ...
- People suddenly were able to make reservations on events that were full (after we found out, we put those full events to 0 / max res 0 in order to hide the booking button on the front.
- Other people got waiting list message but in backend they are shown on filter active and pending and not in waiting list ...
- Things changed in email template send to people
- We also do not understand why some reservations get color 'pending' and others 'participation Ok'

I really don't know what went wrong ... but seems like it has something to do with last 2 updates ...
FYI : a lot of people were making reservations at the same time -big rush on the events - but there were no bandwith problems or hosting problems - allready checked that.
All tickets got sold but I'm curious to know what went wrong...
I planned to use Matukio on another project, but at this point i'm a bit disappointed.

Hi Christophe,

- Suddenly the price from about 10 out of 72 events was gone missing (although price was entered in default values)

There was an bug in Matukio 4.0.1, which caused prices not to be saved correctly, maybe that has caused this issue?

- People suddenly were able to make reservations on events that were full (after we found out, we put those full events to 0 / max res 0 in order to hide the booking button on the front.

Hmm did you enable the waitlist? Then they are able to make bookings on it - do you use any payment plugins?

- Other people got waiting list message but in backend they are shown on filter active and pending and not in waiting list ...

Hmm wired - haven't had any reports like that - if an booking is going to the waitlist it normally can't become that status, maybe some display problem?

- Things changed in email template send to people

Hmm what changed? There should not be any automatic changes.

- We also do not understand why some reservations get color 'pending' and others 'participation Ok'

Reservations which are paid -> Active, pending -> not paid (except payment plugin cash which get always active), free event -> always active.

Best regards,

Yves

Hello Yves,
Thanks for your quick response.
The price bug ... indeed that bug must haved caused a mess. We only use option: banktransfer. Makes me think, maybe because the price was missing colors got messed up to?
About waitlist: yes, was enabled - even have people on it. But I just checked and I have at least one event with more people than places for my event and waiting list was activated for it.

That could be the reason - when the price is missing (so 0), the booking is always set to active.

But I just checked and I have at least one event with more people than places for my event and waiting list was activated for it.

Hmm wired, normally we set the status to waitlist then, one reason could be that people paid afterwards (still thinking of an solution to that, so that the payment can be done later when the booking is no more on the waitlist). But when you only use banktransfer that should not be an issue.

Best regards,

Yves