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Resolved Module freeze on loading

  1. Issue
  1. luis
    luis
  3. CMC - Mailchimp for Joomla!
  4. Tuesday, 27 February 2018
  5.  Subscribe via email
Hello,

I've installed and follow every step in documentation (lists, api key, webhooks...) and i beleive everything is ok in settings.

But when i click subscribe the "loading" start but never ends and nothing happens in frontend and backend.

In module configurations i disable jQuery.

I'm guessing this can be some js error but i'am not finding what.

Can anyone give me a help on how to fix this?

Best regards
Accepted Answer
luis
luis
Accepted Answer Pending Moderation
Thanks for the tip Daniel. You're right, it was an htaccess rule.

Rules to remove or add trailing slash are causing this issue.

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} /(.*)/$
RewriteRule ^ /%1 [R=301,L]

or

RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} (.+)/$
RewriteRule ^ %1 [R=301,L]

I had one of these in my htaccess, and after remove it it's working fine.

Any idea how to work with the slash and not conflicting with this module?


Regards
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # Permalink
Responses (7)
luis
luis
Accepted Answer Pending Moderation
Hello,

I double check and my site is not generating any JavaScript errors. I also test it with standard Protostar template and the behaviour is the same.

Can it be related with this error:
[DOM] Input elements should have autocomplete attributes (suggested: autocomplete='given-name', confirm at https://goo.gl/6KgkJg) <input type=​"text" name=​"jform[cmc_groups]​[FNAME]​" id=​"jform_cmc_groups_FNAME" value=​"Luis" class=​"inputbox input-medium cmc_req required" placeholder=​"First Name *" required=​"required" aria-required=​"true" aria-invalid=​"false">​

?

My list is sync, and i have all the required fields.

I also check all the post forums with similar issues, and double check the answers support gave to users, but i'm not finding the one to fix mine :/

Can anybody please give me a help on this?

Thanks
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 1
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hi,

I just had a look at your page. The first request for saving is empty (most probably some kind of error - turn off the error reporting in the settings) and then there is a get request that returns:
"The most recent request was denied because it contained an invalid security token. Please refresh the page and try again."

Something strange is going on there. As I said - turn on error reporting and I'll have a look.

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 2
luis
luis
Accepted Answer Pending Moderation
Hello Daniel, thank you for your message.

I send you back end access in site details tab.

Also, i notice that i receive this error message in backend after creating a new user:

COM_CMC_SUBSCRIBE_FAILED 404: The requested resource could not be found.

Could this be related?

Best regards
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 3
luis
luis
Accepted Answer Pending Moderation
Hello Daniel,

Sorry for asking, but did you get the chance to check this?

Thanks for your time and help.

Regards
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 4
luis
luis
Accepted Answer Pending Moderation
I sent the backend access instead of turning on the error report so you can turn it on as you need and check everything you need in teh backend too.
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 5
Daniel Dimitrov
Daniel Dimitrov
Support team
Sherlock Holmes The Voice
Accepted Answer Pending Moderation
Hey Luis,

I just had another look,, but actually have no clue what's going on.

POSTXHR
/component/cmc/?format=raw&task=subscription.save
[HTTP/1.1 301 Moved Permanently 575ms]
GETXHR
/component/cmc?format=raw&task=subscription.save
[HTTP/1.1 200 OK 246ms]

The issue is that your site redirects the post request. Do you have any idea why that could be? Any htaccess rule or something of the sort?

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 6
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