Specifically, emails generated in Virtuemart (order status change notifications) using the Virtuemart API are not using Cmandrill (or mandrill). They are reverting to normal joomla mail config for those emails. Order status changes made directly in the Joomla Backend are using CMandrill for the same emails. What should I be looking for in my script that updates and triggers the emails for virtuemart order statuses?

Most probably they don't use the JMail class, but have their own. We override the standard JMail class. So all extension that use joomla to send mails, will be sent through cmandrill. Any extension that doesn't use the JMail class, won't go through us.

Regards,
Daniel

It's virtuemart, and it does appear to use JMail class. As it uses CMandrill when triggered directly in the Admin area of Joomla. However, the same email when triggered via the Virtuemart API doesn't use CMandrill. Do you have any other recommendations on things I can check for?

Hey Tim,
Ask them what they use to send mails. If they don't rely on joomla's default mailing class then there isn't much we can do. You'll have to do some custom coding to make the emails from VM go through Mandrill.

Regards,
Daniel

I can ask that, but I want you to know that all virtuemart emails are already working correctly with CMandrill. It's only when the emails are triggered via the VM Api that they do not get picked up by cmandrill.

Ah so what is VM API? Is it CLI script or what?