1. Mike Andrew
  2. CMC - Mailchimp for Joomla!
  3. Monday, 30 July 2018
  4.  Subscribe via email
Hi - I'm having a problem with the MailChimp signup where someone has previously unsubscribed but tries to sign up again from the CMC MailChimp signup form on the website.
When I try to re-add a previously unsubscribed email address I receive the following error:

[email address] was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list

Is there a solution for this please? I did try updating the component in case that fixed it but it didn't solve the problem.

Thanks,
Mike
Igor Mihaljko
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Hi,

can you tell me did you try to resubscribe this email address using CMC subscription module or directly through the CMC backend?
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 1
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Hi Igor - Many thanks for the reply. It was through the module on the live website.
It couldn't have anything to do with the GDRP https API email that MailChimp has been sending out to all account holders could? Does the API use https:// at the moment?
Many thanks, Mike
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 2
Daniel Dimitrov
Support team
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Hey Mike,

Under the hood we are using this library https://github.com/drewm/mailchimp-api to communicate with mailchimp. This api uses https for all requests so, we are perfectly fine with the new mailchimp changes.

As far the error goes - to me it sounds like - the user need to register with the module on the site, then he will get a confirmation emial and once he clicks on the link - he will be resubscribed.

you cannot manually add him on the mailchimp page as this would get you in trouble. Did you try to subscribe him with the module or with the mailchimp page?

Regards,
Daniel
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 3
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Hi Igor

Thanks for the confirmation regarding the API.

Just to clarify the problem I have encountered. Let's say it is my own email address and I used to be on a list in MailChimp. I went into MailChimp and removed deleted my email. I then went onto the module in the website to try and resubscribe, which is when I received the error. It won't allow my address to be resubscribed.

The main reason that is an issue, is because it is a mailing list for a large hotel and we had a good old clear out of addresses as part of GDPR. I am now concerned that should any of the people (email addresses) that we deleted choose to come back onto the mailing list they won't be able to do so via the website?

I don't know if that's an issue with the module/component or mailchimp itself?

I appreciate your support with this.

Many thanks,
Mike
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 4
Igor Mihaljko
Hotspots supporter
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Hi,

can you synchronise your users in the CMC with the users in the list?
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
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Get in! That's sorted it! So simple, yet beautiful. Thanks very much and I'm sorry to have troubled you.
Many thanks, Mike
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 6
Igor Mihaljko
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Hi,

no problem at all. Glad I could help you to resolve the issue
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 7
Daniel Dimitrov
Support team
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@Mike - have you enabled the webhook. If you do, then the changes that you do in mailchimp directly should be automatically synchronized with the website.
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 8
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Hi Daniel - Many thanks for the reply. I don't currently have webhooks enabled but I'm happy to do so. Out of interest do I just enter the homepage address of my client's website as the webhook URL?
Many thanks,
Mike
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 9
Igor Mihaljko
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Hi,

please refer our documentation about the webhooks and MailiChimp

You can find your webhook URL in the CMC configuration as seen in the attached screenshot
Attachments (1)
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
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Many thanks Igor - That makes perfect sense now. thanks for pointing me in the right direction.
Kind regards, Mike
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 11
Igor Mihaljko
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Hi,

no problem at all. Glad I could help
Please if you use our extensions be so kind and review them at JED
Matukio | Hotspots Pro | CComment Pro
  1. more than a month ago
  2. CMC - Mailchimp for Joomla!
  3. # 12
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